Frequently Asked Questions

You can follow the status of your order at any time in the track & trace page that you receive from us. Have you not yet received a shipping confirmation? Then contact our customer service.

Immediately after completing your order you will receive a confirmation email that the order has succeeded, this mail can also end up in your unwanted mail. Once the order has been sent, you will receive a message by mail with all the details regarding the shipping such as the tracking page with which you can follow the order.

Please contact our customer service

In principle, we can make changes until shipment.

If the tracking page indicates that the order has been delivered, but is not actually in possession, we must start a delivery investigation. This is not reported to us within 14 days The right of withdrawal of the consumer expires, since it is no longer possible to find out what happened to the package.

Shipping is FREE In Belgium, the Netherlands and Germany for all orders when spending € 100- non-Sale or more.

All shipping costs per country

In principle, all orders are placed until 4:00 pm sent the same day unless the weekend is. And otherwise the next working day. View your track & trace page for current information about the episode.

Superstellar Shipping worldwide

We work together with different carriers, depending on the selected delivery method and country. PostNL, DHL & Fedex are possible.

You can choose between the following options

• iDeal
• Apple Pay
• Credit card (Visa, Mastercard)
• PayPal
• Clarna
• Gift card

Yes that is possible. Choose in the checkout for Clarna As a payment method. You can also pay in 3 installments via Klarna.

Klarna determines the lending and Superstellar has no influence on this. In connection with AVG legislation, we also see no details regarding the reasons. Contact Klarna via the chat function in the Klarna app or call 020 808 82 52 For more information.

Paying yes through our site is safe. The pages that complete the payments are secured and all transactions are protected. Credit card data is not stored by us and cannot be viewed.

Articles can be returned within 14 days of receipt without giving a reason. The original price tags have not been removed and the clothing is not worn and/or washed. Shoes may not have visible walking tracks and a shoe box may not be used as a packaging of the return.

Register your return here

Yes that is possible. The fastest is to Size That you need to order again, then you know for sure that it is not sold out. But in all other cases you can contact our customer service so that we can reserve the item for you

No, the shipping costs with an exchange are for our account.

Yes that's no problem.

At Exchanging we recommend that you first call the store so that you are sure that the item is there and so that we can reserve it for you. You can reach us on 010-4136940.

If you bring your online order, or part of it, back to one of our stores you will receive a receipt from the store. Your return will then be actually processed and repaid.

From the moment you have been returned and processed, you will receive the return amount within a maximum of 3 business days Refunded back in the same way in which you have paid (credit card reimbursements can take a little longer). We will keep you informed of the return processing and Refund by e -mail.

We cannot predict exactly on the day when we are going on Sale, but you can keep it right that it is mid -December and mid -June. Regular customers will then have the opportunity to buy at Sale prices a week earlier. So make sure you have an account and are registered in the newsletter.

While ordering in the comments, state what you want to have packed, then we do our best to make this in order. We are currently working on a function where you have the option of having the order or part of it packed in the shopping cart.

Sometimes it can be quite difficult to do the right one Size to choose. Sizes can sometimes be different per brand or article. You can assume that your child's length corresponds to the Size (depending on the construction). Our size tables give a guideline when choosing the right Size, You can find this on the product page while choosing the Size.

If you want to give baby clothes as a gift at the birth of a child, you can look at the birth announcement card. The length and birth weight of the child are usually stated on a birth announcement card. Keep the length for the Size And choose 1 size larger when the birth weight is above 3500 grams.

Are you still in doubt? Then call us on 010-4136940. We can help you with this!

No, the stock online shows all available stock.

Our policy is as follows. By the start From our Sale, we reimburse the difference up to 10 days back in the form of a shop credit. This applies to both stores and online. With every increase in the discount, we do not compensate for the difference. We have to draw a limit somewhere, and it is up to the customer to wait until the article is further discounted, with the risk that it will be sold out.

With an article you can click on the heart at the top right of the photo. Here you can do the wishlist the Size Click on which you would like to order. Should the article still arrive in the desired Size Then you will receive an email from us and you can Size Order directly.