Returns and exchanges

01

Sign up

Register your return or exchange within 14 days of receiving your order using the button below. Simply log in with your email address and order number.
02

Pack and send

If possible, use the same shipping box or envelope to package your return, and affix the return label to the box. Don't forget to remove the old shipping label.
03

Refund or exchange

Once our warehouse has processed your return, we'll send you a refund confirmation.

Return conditions

The original price tags have not been removed and the clothing has not been worn and/or washed. Shoes may not have visible signs of wear and a shoe box may not be used as packaging for the return.

Get in touch

Return options

Option 1: Refund

Choose this option for a standard return. In the returns portal, select your preferred carrier and purchase your return label. The €7.25 return shipping cost is your responsibility.

Once we've received and processed your return at our warehouse, your refund will be issued to your original payment method within 1–5 business days.

Earn rewards for discounts
Earn rewards for discounts
Authorized retailer since 1993
Authorized retailer since 1993
Fast shipping
Fast shipping
The finest designer collections
The finest designer collections